Privacy Policy

Effective: August 11, 2015

Your privacy is important to 4Refuel LP and Refuel US LLC (collectively, “4Refuel”). Any personal information that you provide to us through, or on, our website at will be governed by this privacy policy (the “Policy”). By visiting our website you are agreeing to this Policy. It is important that you read and understand this Policy prior to providing any information about yourself.

If you have any questions about the Policy, our practices regarding personal information, or any electronic communication you may receive from us, please contact us at:

Privacy Officer
4Refuel Canada LP.
Suite 401-231 Oak Park Boulevard, Oakville, Ontario, L6H 7S8
Phone: 905-501-0922
Fax: 905-257-2580

If you do not agree with the terms of this Policy, you should immediately stop using or visiting our website.

Personal Information Defined

Personal information is information that distinctively refers to and identifies you, such as your name, address, email address, phone number, employer, industry sector, location, employment and education history. Keep in mind that any information that is used for the purpose of communicating or facilitating communication with an individual in relation to their employment, business or profession, such as the individual’s name, position name or title, work address, work telephone number, work fax number or work electronic address is not subject to the protection as applies to personal information.

Collection and Use of Personal Information

When you use our website, you may have the option to provide personal information to 4Refuel.  4Refuel collects, uses, discloses and retains personal information supplied by you in order to:

  1. perform services and improve our products and services;
  2. create and manage your Fuel Management Online account;
  3. process and invoice sales transactions;
  4. service and process your credit account and to verify creditworthiness;
  5. contact and correspond with you and respond to your suggestions, comments, inquiries and requests;
  6. to create anonymous data, which we may use for any purpose;
  7. to compile aggregate data for internal and external business purposes;
  8. to generate and review reports and data about our user base and service usage patterns;
  9. to analyze the accuracy, effectiveness, usability or popularity of our website;
  10. to improve the content and features of our website;
  11. to prevent fraudulent transactions, monitor against theft and otherwise protect our users and our business;
  12. to administer and troubleshoot our website;
  13. as otherwise stated in this Policy; and
  14. comply with legal and regulatory requirements.

By submitting your personal information, you consent to the collection, use, disclosure, retention and deletion of your personal information by 4Refuel and its service providers, for these purposes. If you choose not to consent for these purposes, or you decide later to withdraw your consent, 4Refuel may not be able to offer you some or all of its services.

If you have submitted an employment application or resume through our website, 4Refuel collects and uses, and may disclose or retain, your personal information in order to consider your application, resume and qualifications for employment and, if necessary, to correspond with you in relation to your application. Please do not submit any information containing your Social Insurance Number or Social Security Number unless specifically asked to do so.

Be assured that the personal information you provide will be used or disclosed only for the purposes for which it was collected and will not be used or disclosed for any other reason unless you have given us consent to do so.

Marketing and Promotions

On occasion, we may also separately seek your consent to collect, use, disclose, and retain your personal information for the purposes of: (a) contacting you with updated or new product and service information; (b) registration on our mailing list, (c) establishing your eligibility to participate in a contest, survey or promotion; or (d) informing you of upcoming events or special offers. You will be given the opportunity to choose whether to consent to the collection, use, disclosure and retention of your personal information for these purposes. Your decision is entirely voluntarily – providing your consent for these purposes is not a condition of doing business with 4Refuel. If 4Refuel uses electronic methods to communicate with you for these purposes, such as email or electronic mailing lists, we will provide you with our contact information and a method to opt out of receiving further communications from us with each email or other electronic communication we send you.

Your participation in contests, surveys or promotions is also entirely voluntary. Contest,survey or promotion information, such as age or other restrictions, will usually be found at the specific contest or survey site.

Sharing and Storage of Information

The information that you provide to us will be used by 4Refuel and may be shared with our business partners and service providers (current list available upon request from the Privacy Officer) to assist us in fulfilling the purposes for which the personal information was collected.

4Refuel LP. and its business partners or service providers may process and store your personal information outside of Canada. While your personal information is processed or stored outside of Canada, it may be accessible to the courts, law enforcement and national security authorities of the country where it is located.

If we become involved in a merger, consolidation, acquisition, sale of assets, joint venture, securities offering, bankruptcy, reorganization, liquidation, dissolution, or other transaction of if the ownership of all or substantially all of our business otherwise changes, we may share or transfer your information to a third party or parties in connection therewith.

We may also share your information with any subsidiary or affiliate of ours for purposes consistent with this Policy. Any subsidiary or affiliate of ours will be required to maintain that information in accordance with this Policy.

Regardless of the choices you make regarding your information and to the extent permitted by applicable law, we may disclose information about you to third parties to:

  1. comply with law, in response to subpoenas, warrants, or court orders, or in connection with any legal process or cooperate with government or law enforcement officials or private parties;
  2. protect our rights, reputation, safety and property, of that of our users or others;
  3. protect against legal liability;
  4. establish or exercise our rights to defend against legal claims;
  5. investigate, prevent or take action regarding suspected illegal activities, suspected fraud, the rights, reputation, safety or property of us, users or others, violation of our policies or agreements as otherwise required by law.

We may share aggregated anonymous information relating to visitors and users of our website with affiliated or unaffiliated third parties.

Please also see Collection of Non-Identifiable Information – “Cookies”, Analytics and Do Not Track below.

Access to your Personal Information

At any time, with sufficient information, you may seek access to your personal information by contacting the Privacy Officer. 4Refuel will respond within a reasonable time to your request and, in some cases, may respond with an estimate of the fee for processing the request. You may be asked to pay all or part of the fee before 4Refuel will process the request.

Except where otherwise permitted or required by law to deny access, 4Refuel will provide you with access to your personal information including, as accurately as possible, an account of the third parties that 4Refuel has disclosed your personal information to.

You may challenge the accuracy and completeness of the personal information you have provided to 4Refuel by contacting our Privacy Officer at the address provided above. If you successfully demonstrate the inaccuracy or incompleteness of personal information, we will amend the information as required. Depending upon the nature of the information, an amendment may involve the correction, deletion, or addition of information. Where appropriate, the amended information will be transmitted to third parties having access to that information.

If you are not satisfied with our response to your challenge, we will record the substance of the unresolved challenge. When appropriate, the existence of an unresolved challenge regarding your personal information will be transmitted to the third parties we have shared that information with.

Retention and Disposal of Personal Information

4Refuel will retain your personal information for as long as necessary to fulfill the purpose for which it was collected and to comply with applicable laws. If we have used your personal information to make a decision affecting you, we will keep your personal information for a reasonable period after the decision has been made. Personal information that is no longer required will be securely destroyed, erased or made anonymous.


4Refuel uses security measures to protect the personal information under our control including: secure data centres and premises; internal security policies and procedures; defined internal segregation of duties; and electronic access controls such as passwords and encryption technology. By contract, we require our business partners and service providers to protect the personal information transferred to them by 4Refuel in a manner consistent with our own privacy practices, or as required by law.

In addition, we encourage you to observe safe computing practices. It is your responsibility to keep confidential any user ID’s and passwords that you use to register with us and not share them with anyone.

Collection of Non-Identifiable Information

In order to allow you easy and convenient access to our website, certain non-identifiable information is collected, as described below. We may share this information with our website providers to allow us to continually improve our website.

Site Traffic Monitoring

During each and every visit to our website, we will collect non-identifiable information by tracking Internet Protocol (IP) addresses on an aggregate basis. IP addresses can provide geographical data. Site traffic is used for the purpose of monitoring how our sites are being used and which information is being accessed. 4Refuel will use this information to ensure its website remains useful and relevant for the convenient and satisfactory needs of our clients.


When a user interacts with our website, “session-cookies” are used to collect information anonymously and to track user patterns. They do not permanently record data and are only available during an active session, therefore, once a session is terminated; the “session-cookie” disappears. A session cookie is a small text file which contains a unique identification number that identifies your browser, not you personally, to our computer each time you visit our website. A session cookie can tell us which pages were visited and how often. We use this anonymous information in an effort to improve our website’s usefulness to you – primarily for technical reasons, such as providing seamless navigation. If you do not want your browser to accept cookies, you can reset your browser either to notify you when you have received a cookie, or to refuse to accept them altogether. However, if you refuse to accept cookies, you may not be able to use some of the features available on our website such as personalization features.


4Refuel uses web analytics tools, including Google Analytics, to gain insights into how its website is used so that it can be improved. Web analytics tags capture a limited amount of data which are used for aggregate reporting purposes.

The information captured by web analytics tools, including Google Analytics, includes the internet protocol address of the computer, device or network being used, domain name, type of computer or device, operating system, browser type, the origin of a referral to the website (called a traffic source; e.g.,, users and number of sessions (called unique visitors and volume of visits), city/region/country of origin, pages viewed, session flow, and content downloaded. None of the information collected is personally identifiable by 4Refuel or Google Analytics. This information could be processed in any country where Google operates servers.

Analytics tools work by using cookies. As set out above, you may adjust your browser settings to reject digital markers, including cookies, if you so choose.

For the Google Analytics Opt-out Browser Add-on, please see Please also see:, and

Do Not Track

Third parties may collect personally identifiable information about an individual user’s online activities over time and across different websites when a user uses our website.

At this time, we do not respond to “Do Not Track” signals sent from Web browsers.

Third Party Links

Even though our website may include links to other websites, outside of 4Refuel, we are not responsible for the content, links or privacy practices of those sites. We provide access to these linked sites for your convenience only and you access them at your own risk. However, we will welcome any comments you may have regarding these linked websites.


We do not knowingly collect personal information from individuals under age 18. If you are under age 18, please do not submit any personal information through our website. If you have reason to believe that we may have accidentally received personal information from an individual under age 18, please contact us immediately via email to:

Comments and Submissions

We welcome your comments and emails, but please note that any information including, but not limited to, suggestions, ideas or submissions you make through our website will become the exclusive property of 4Refuel.

Policy Updates

4Refuel reserves the right to change this Policy from time to time and will provide notice of any significant changes on our website. When appropriate, 4Refuel LP. will obtain your consent before using or disclosing your personal information for purposes not previously identified. This Policy was made effective on the date indicated above.

© 2015 4Refuel Canada LP.
© 2015 Refuel US LLC.