Service
Territory Managers and Franchisees - Dedicated Fuel Managers Assist You in Managing Your Fuel
4Refuel is the only organization in the industry that employs dedicated Territory Managers to work with you to identify your fuel management and fleet tracking needs, breakdown your "True Cost of Fuel"(TM) and set up your service schedule to best leverage your productive hours. Our Territory Managers work with our franchisees and corporate operators in assigned territories to make certain they understand the logistics of the area and ensure your diesel or biodiesel fuel management needs are met from day one. Monthly client care calls make certain any additional service requirements or adjustments are identified and implemented on an ongoing basis.
Over 97% of our clients told us they would recommend 4Refuel to other companies! In the last few months, 4Refuel has received the best endorsements any company can get - validation from our internal AND external clients.
In a recent client survey, over 97% of our clients told us they would recommend 4Refuel to other companies. Building on that feedback from our external clients, 4Refuel's internal clients, our employees, ranked us as one of Canada's Top 20 Employers in a recent nation wide Globe and Mail / Queens University competition.
This award serves as a greater incentive to continuously improve our organization and reward our employees with a positive, supportive and enjoyable workplace that is reflected in our service culture.
The 4Refuel Advantage
| Industry Standards | 4Refuel Fuel Management | Benefits |
| Outdated and inconsistent technology use | Latest automated technology including Positive ID, Telematics, SAP and Fuel Management Online (FMO) | Accurate, accessible and easy to use; provides key decision making data; ability to service nation wide accounts and sub-accounts |
| Older, modified equipment | Newer, well maintained equipment specifically engineered to service all our industry segments | Assures high level of delivery reliability and safety as well as ability to consistently meet specified delivery windows |
| Little to no Hazardous Materials Training, Limited Driver Training, inconsistent hiring practices | ISO based standards, dedicated Operations and Compliance personnel, 4Refuel class and hands-on training, Hazardous Materials training and response program; formal driver training. Best industry safety record in Canada! | Industry leading quality, safety and environmental standards, fully trained franchisees and operators with a direct interest in your success and safety. Reduced insurance rates |
| Manual Accounting Procedures | SAP backend provides the ability to interface with larger client's backend systems, produce customized reports and provide business intelligence. Electronic Data Capture, Fuel Management Online (FMO), positive ID all assist clients to manage their fuel | 24x7 account access, data integrity, powerful reporting capabilities provide business intelligence for decision-making |
| Limited Insurance Coverage | Extensive Insurance Coverage leveraging the industry's best safety records | Exceeds industry norms and provides customers with peace of mind |
| Limited Service Areas | Nation-wide coverage in most major cities with secondary market coverage continuing to grow | Consistency for customer in terms of service, billing and communication; ability to service nation wide accounts |
| Limited Formal Feedback | Formal Customer Satisfaction Survey program and monthly onsite visits by our Territory Managers ensure your needs are being met | Feedback is used to enhance the offering and services. Monthly Client Care meetings make certain your account is set-up to meet your objectives |
| Limited Supply Arrangements | Extensive supplier partnerships nationwide | We purchase significant amounts from all the majors. This surety of supply is critical for clients to conduct daily business |
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